WEBConsumer guarantees – snapshot. The consumer guarantees apply every time you buy goods and services. When you buy goods, the seller guarantees that: goods will be of acceptable quality. goods will be fit for a particular purpose. goods will match their description. goods will match the sample or demonstration model.
Consumer rights and guarantees | ACCC
WEBBusinesses must meet a set of basic rights when they sell products or services. These basic rights are called consumer guarantees. They are included in the Australian Consumer Law. Consumers automatically receive these consumer guarantees when they buy goods and services. It is unlawful for businesses to mislead consumers about these rights.
Contacting a business to fix a problem | ACCC
WEBWhen you have a problem with a product or service, the first step is to contact the business. Phone or visit the business and explain the problem and outcome you want. Do this as soon as possible. The owner, manager, or customer service contact may be able to fix the problem quickly, or explain how they can fix the problem and when they will do ...
Warranties | ACCC - Australian Competition and Consumer …
WEBA warranty is a voluntary promise that a person or business makes when selling a product or service. Once the consumer buys the product or service, the warranty becomes a legal right. Businesses must comply with any warranties they have provided. The terms and conditions of a warranty may require the consumer to do certain things in order to ...
Problem with a product or service you bought | ACCC
WEBRegister your number with the Do Not Call Register. (link is external) provided by the Australian Media and Communications Authority, or call 1300 792 958. 1. First, understand your rights. You have the right to expect certain things when you buy a product or service. If you have a problem with a product or service, it may mean the business ...
About us | ACCC - Australian Competition and Consumer …
WEBAbout us. The ACCC promotes competition in markets to benefit consumers, businesses, and the community. We also regulate national infrastructure services. We are responsible for making sure that individuals and businesses comply with Australian competition and consumer protection laws - in particular the Competition and Consumer Act 2010.
Buying products and services | ACCC
WEBBuying products and services. Under the Australian Consumer Law, businesses must meet a set of basic rights called consumer guarantees when they sell products or services. Certain behaviour is also illegal under the Australian Consumer Law. If a consumer has a problem with a product or service, their first step is to contact the seller.
Scams | ACCC - Australian Competition and Consumer Commission
WEBTypes of scams. The most well-known scams that you may come across include: Dating and romance: The scammer creates a fake profile to lure you into a relationship, then asks you for money or to invest in something.; Investment scams: The scammer gets money from you for a fake investment opportunity.; Buying or selling: The scammer creates fake …
Claiming compensation - ACCC
WEBHow to claim compensation. To seek compensation, a consumer contacts the business, verbally or in writing, to explain the problem and ask for compensation. The consumer: should determine the amount of compensation required to return them to the financial position they were in before the problem happened. should show a receipt or proof of …
Electricity prices and plans | ACCC
WEB10% less than the reference price. plus an extra 5% off from the reference price if you always pay on time. plus an extra 1% off from the reference price if you always pay on time. In this case, Plan C is cheaper than Plan D if you use the average amount of electricity in your area and always pay on time.